{"id":394,"date":"2022-03-10T10:47:16","date_gmt":"2022-03-10T10:47:16","guid":{"rendered":"http:\/\/webclone.wyndcott.local\/?page_id=394"},"modified":"2026-09-01T11:49:26","modified_gmt":"2026-09-01T11:49:26","slug":"complaints","status":"publish","type":"page","link":"https:\/\/wyndcottdental.co.uk\/?page_id=394","title":{"rendered":"Complaints"},"content":{"rendered":"\n

Complaints and Comments<\/h3>\n\n\n\n

If you have concerns or complaints about the service you have received from the dentists or other staff here at Wyndcott Dental, please let us know.<\/p>\n\n\n\n

We aim to solve any issues easily and quickly and feel this can be best done at the time the problem arises and with the person concerned. However, if your problem can not be solved in this way and you wish to make a formal complaint, we would like you to let us know as soon as possible as this will enable us to establish what happened more easily.<\/p>\n\n\n\n

Complaints can be made:<\/h4>\n\n\n\n

In person<\/em><\/strong><\/p>\n\n\n\n

If you wish to raise a concern or complaint while at the practice, please speak to a member of our reception team. Depending on the nature of your concern they may be able to assist you immediately. Please be aware that it may not be possible to discuss a complaint with the practice manager in person without prior arrangement. Where a matter requires further investigation we will ask you to submit a written complaint to ensure the details of your complaint are accurately recorded.<\/p>\n\n\n\n

By telephone<\/em><\/strong><\/p>\n\n\n\n

Our reception team will take the appropriate details and advise you accordingly. Formal complaints and matters requiring investigation should be submitted in writing to the Practice Manager. For data protection reasons, we may ask you some personal, security questions to ensure we are speaking to right person. We cannot accept complaints on behalf of another person except for children or those with a medical power of attorney.<\/p>\n\n\n\n

In writing<\/em><\/strong><\/p>\n\n\n\n

If you have written to us with a complaint, we aim to acknowledge receipt of this within 3 working days. We will provide an explanation within 10 working days and our aim is to resolve the issue within 28 days.<\/p>\n\n\n\n

NB: This procedure does not affect your right to make representations to the Local Health Authorities.<\/a><\/p>\n\n\n\n

How to contact us<\/h3>\n\n\n\n

We can be reached by telephone on 01322 662 493<\/p>\n\n\n\n

Our postal address is:<\/strong>
Wyndcott Dental Centre,
Wyndcott, Birchwood Park Avenue
Swanley
Kent
BR8 7AT<\/p>\n\n\n\n

We can also be contacted using the enquiry form below<\/p>\n\n\n\n

In all instances where a complaint has been made we will:<\/h4>\n\n\n\n