If you have concerns or complaints about the service you have received from the dentists or other staff here at Wyndcott Dental, please let us know.<\/p>\n\n\n\n
We aim to solve any issues easily and quickly and feel this can be best done at the time the problem arises and with the person concerned. However, if your problem can not be solved in this way and you wish to make a formal complaint, we would like you to let us know as soon as possible as this will enable us to establish what happened more easily.<\/p>\n\n\n\n
In person<\/em><\/strong><\/p>\n\n\n\n Please ask to speak to Kinga Muscan We will aim to offer an immediate explanation, or if matters need to be investigated before an explanation can be provided then we will inform you of how long this will be expected to take.<\/p>\n\n\n\n By telephone<\/em><\/strong><\/p>\n\n\n\n Please ask to speak to Kinga Muscan. For data protection reasons, we may ask you some personal, security questions to ensure we are speaking to right person.<\/p>\n\n\n\n In writing<\/em><\/strong><\/p>\n\n\n\n If you have written to us with a complaint, we aim to acknowledge receipt of this within 3 working days. We will provide an explanation within 10 working days and our aim is to resolve the issue within 28 days.<\/p>\n\n\n\n NB: This procedure does not affect your right to make representations to the Local Health Authorities.<\/a><\/p>\n\n\n\n We can be reached by telephone on 01322 662 493<\/p>\n\n\n\n Our postal address is:<\/strong> We can also be contacted using the enquiry form below<\/p>\n\n\n\n <\/p>\n\n\n\n If you feel we have not fully resolved your issue, then you can contact these bodies<\/p>\n\n\n\n For complaints about NHS treatment<\/strong><\/em><\/p>\n\n\n\n After 31 March 2025 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Contact the NHS Kent and Medway Patient Experience Team via new contact details below:<\/em><\/p>\n\n\n\n Address:<\/strong> Patient Experience Team, 2nd Floor, Gail House,Lower Stone Street, Maidstone, Kent, ME15 6NB The Patient Experience Team is available from 8:00 to 16:00, excluding weekends and Bank Holidays, and will respond as soon as possible. Each complaint that is received will receive an acknowledgement within 3 working days.<\/em><\/p>\n\n\n\n <\/p>\n\n\n\n For complaints about private treatment<\/strong><\/em><\/p>\n\n\n\n Address:Dental Complaints Service, 37 Wimpole Street, London. W1G 8DQ <\/p>\n\n\n\n For advice and guidance you may also refer to<\/strong><\/em><\/p>\n\n\n\n British Dental Health Foundation helpline <\/p>\n\n\n\n For complaints about Interest Free Credit<\/strong><\/em><\/p>\n\n\n\n Financial Ombudsman Service <\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Complaints and Comments If you have concerns or complaints about the service you have received from the dentists or other staff here at Wyndcott Dental, please let us know. We aim to solve any issues easily and quickly and feel this can be best done at the time the problem arises and with the person … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","footnotes":""},"class_list":["post-394","page","type-page","status-publish"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"gs-tiny":false,"xl":false,"xxl":false,"xxxl":false,"xxxxl":false,"xxxxxl":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"William","author_link":"https:\/\/wyndcottdental.co.uk\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Complaints and Comments If you have concerns or complaints about the service you have received from the dentists or other staff here at Wyndcott Dental, please let us know. We aim to solve any issues easily and quickly and feel this can be best done at the time the problem arises and with the person…","_links":{"self":[{"href":"https:\/\/wyndcottdental.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wyndcottdental.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wyndcottdental.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wyndcottdental.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wyndcottdental.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=394"}],"version-history":[{"count":4,"href":"https:\/\/wyndcottdental.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/394\/revisions"}],"predecessor-version":[{"id":1077,"href":"https:\/\/wyndcottdental.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/394\/revisions\/1077"}],"wp:attachment":[{"href":"https:\/\/wyndcottdental.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}How to contact us<\/h3>\n\n\n\n
Wyndcott Dental Centre,
Wyndcott, Birchwood Park Avenue
Swanley
Kent
BR8 7AT<\/p>\n\n\n\nIn all instances where a complaint has been made we will:<\/h4>\n\n\n\n
\n
What if the issue has still not been resolved?<\/h4>\n\n\n\n
Telephone:01634 335095 Option 7
Email: kmicb.patientexperience@nhs.net
Web: https:\/\/www.kentandmedway.icb.nhs.uk\/contact-us<\/a><\/p>\n\n\n\n
Telephone:0208 253 0800
Web: https:\/\/dcs.gdc-uk.org\/<\/p>\n\n\n\n
Telephone: 0845 063 1188.
Website: https:\/\/www.dentalhealth.org\/dental-helpline<\/p>\n\n\n\n
Telephone: 0800 023 4567
Web: https:\/\/www.financial-ombudsman.org.uk\/consumers\/how-to-complain<\/p>\n\n\n\n